General Terms

• By using our website or purchasing from GemsRegion, you agree to comply with all applicable laws and regulations.
• We reserve the right to modify these terms at any time without prior notice. Changes will be effective immediately upon posting.
• Continued use of the website after any changes implies acceptance of the updated terms and conditions.

Product Descriptions

• GemsRegion strives to ensure that all product descriptions and images on the website are accurate and up to date. However, we do not guarantee that descriptions, pricing, or other content is error-free, complete, or current.
• Any gemstones shown on the website are for illustrative purposes only. The appearance of gemstones may vary slightly in color and size due to individual screen settings and lighting conditions.

Pricing and Payments

• All prices listed on our website are in INR and are subject to change without prior notice. Taxes and shipping charges will be added at checkout.
• We accept major credit and debit cards, net banking, and digital wallets for payments. All transactions are secure and processed through trusted payment gateways.
• GemsRegion reserves the right to cancel or refuse any order for any reason, including pricing errors or availability issues. If your order is canceled after payment, we will notify you and issue a full refund.

Gemstone Certification

• All gemstones sold by GemsRegion are certified by reputable gemological laboratories to ensure authenticity and quality.
• Certificates will be provided with each gemstone purchase. If you require additional documentation, please contact us prior to purchase.

Shipping and Delivery

• We offer nationwide shipping across India and selected international locations. Delivery times may vary based on location, availability, and shipping methods.
• Orders will be processed and dispatched within 3-5 business days. Tracking details will be provided once your order is shipped.
• GemsRegion is not responsible for delays due to courier services, customs, or any unforeseen circumstances. Customers are responsible for any additional duties or taxes for international shipments.

Returns and Exchanges

• We offer a 30-day return policy for unworn, undamaged items in their original packaging. The customer must provide proof of purchase and ensure the item is returned in its original condition.
• Customized or engraved items are non-returnable and non-refundable unless the product is faulty.
• In the event of damage during shipping, please contact our customer service within 48 hours of receiving the product to initiate a return or exchange. The customer is responsible for return shipping costs unless the item is faulty.

Cancellation Policy

• Orders can be canceled within 24 hours of placing the order by contacting our customer support team.
• If your order has already been dispatched, cancellations will not be accepted. You may initiate a return once the product is received.
• In the case of a canceled order, a full refund will be issued to the original payment method.

Privacy Policy

• GemsRegion values your privacy and takes the protection of your personal information seriously. All information collected during the checkout process is used solely for processing orders and improving your customer experience.
• We do not share, sell, or trade your personal information with third parties, except for trusted partners necessary for order fulfillment and delivery.
• For more details, please review our full Privacy Policy.

Intellectual Property

• All content on the GemsRegion website, including logos, product descriptions, images, and text, is the exclusive property of GemsRegion and protected by copyright and trademark laws.
• You may not copy, reproduce, or distribute any content from this website without prior written consent from GemsRegion.

Limitation of Liability

• GemsRegion is not liable for any direct, indirect, or consequential damages arising from the use of this website, the purchase of our products, or any delays in shipping.
• We are not responsible for any damages related to the misuse or improper handling of gemstones after purchase.
• In any event, our total liability shall not exceed the value of the product purchased.

Warranty

• GemsRegion provides a 1-year warranty on all gemstones and jewelry against manufacturing defects. The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.
• If a product is found to be defective within the warranty period, we will repair or replace the item at no additional cost.

Dispute Resolution

• Any disputes arising from the use of our website or the purchase of products shall be governed by the laws of India.
• In the event of a dispute, we encourage you to contact our customer service team for a resolution. If the issue cannot be resolved, both parties agree to submit to the exclusive jurisdiction of the courts in Karnataka, India.

Force Majeure

• GemsRegion will not be held responsible for delays or failure to fulfill orders due to circumstances beyond our control, including but not limited to natural disasters, strikes, pandemics, or government actions.

Customer Support

• For any questions, concerns, or issues regarding your order or our services, please contact our customer support team at gemsregion@gmail.com or +91 98806 76181. We strive to respond to all inquiries within 48 hours.

By using GemsRegion’s website or purchasing our products, you agree to abide by these terms and conditions. Thank you for choosing GemsRegion for your gemstone needs!