At GemsRegion, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, our refund policy ensures a smooth and hassle-free return process. Please review the terms and conditions outlined below.

Eligibility for Refunds

• Time Frame: Refund requests must be initiated within 30 days from the date of purchase. Items must be returned in their original condition, unworn, and with all original packaging, including any certificates of authenticity or documentation.
• Condition: Products must be in their original, unused, and undamaged condition to qualify for a refund. Any signs of wear, damage, or alteration will void the refund eligibility.
• Exclusions: Customized or engraved items, as well as final sale products, are non-refundable. Please ensure you carefully review your order before confirming.

Return Process

• To initiate a return, please contact our customer service team at info@gemsregion.com or +91 98806 76181 with your order number and reason for the return.
• Once your return is authorized, you will receive instructions on how to ship the product back to us. Please ensure the product is securely packaged to prevent damage during shipping.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refund Approval

• Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria. We will notify you of the status of your refund after the inspection.
• If your return is approved, we will process your refund to the original payment method within 7-10 business days. Refunds for payments made via credit or debit card may take additional time, depending on your card issuer’s policies.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a return or exchange at no additional cost to you.
• Please provide clear photos of the damaged or incorrect product and the packaging for verification.

Non-Refundable Items

• The following items are not eligible for refunds:
  • Customized or engraved products.
  • Items marked as “Final Sale” or “Clearance.”
  • Items damaged due to misuse or improper handling after delivery.

Late or Missing Refunds

• If you haven’t received your refund within the expected time frame, please first check with your bank or credit card provider, as it may take some time for the refund to be officially posted.
• If you’ve completed these steps and still haven’t received your refund, please contact our customer service team for further assistance.

Exchange Policy

• If you would like to exchange an item, please contact our team within 7 days of purchase. Exchanges are subject to product availability and must meet the same conditions as returns (unworn, unused, in original packaging).
• Customers are responsible for return shipping costs on exchanges unless the item is faulty or incorrect.

International Returns

• International customers are responsible for all return shipping costs, including any applicable duties or taxes. Refunds will be issued for the original purchase price, excluding shipping charges.

Contact Information

• For any questions or concerns regarding our refund policy, or to initiate a return or exchange, please reach out to our customer support team at:
  • Email: gemsregion@gmail.com
  • Phone: +91 98806 76181

We appreciate your business and are committed to making sure you are fully satisfied with your GemsRegion purchase.