At GemsRegion, we are committed to delivering your gemstones and jewelry with care and efficiency. Please review our shipping policy to understand how we handle your orders and ensure a smooth delivery process.

Shipping Locations

• Domestic Shipping: We ship to all locations within India.
• International Shipping: We offer international shipping to selected countries. For more details on international shipping, please contact our customer service team.

Processing Time

• All orders are processed within 3-5 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
• Custom or personalized orders may require additional processing time, which will be communicated to you at the time of purchase.

Shipping Methods and Delivery Time

• We offer a variety of shipping options to meet your needs:
  • Standard Shipping (Domestic): 5-7 business days after processing.
  • Express Shipping (Domestic): 2-4 business days after processing.
  • International Shipping: Delivery times vary depending on the destination, typically ranging from 08-10 business days.
• Shipping times are estimated and may vary depending on factors such as destination, courier services, and customs processing for international orders.

Shipping Costs

• Shipping costs are calculated based on the weight, dimensions of the package, and the destination of the shipment.
• You can review shipping charges at checkout before completing your purchase.
• For orders over ₹50,000 within India, we offer free standard shipping.

Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment through the courier’s website.
• Please allow up to 24 hours for the tracking information to be updated after dispatch.

International Shipping and Duties

• For international orders, the recipient is responsible for any customs duties, taxes, or fees required by their country. These fees are not included in the shipping charges and must be paid by the recipient.
• Customs regulations vary by country, and GemsRegion is not responsible for any delays caused by customs procedures.

Delayed or Lost Shipments

• While we strive to meet the estimated delivery times, delays may occur due to factors beyond our control (e.g., weather, carrier delays, customs issues).
• If your order is delayed or lost during transit, please contact our customer service team, and we will work with the courier service to locate your package.
• For lost packages, we will assist in filing a claim with the shipping carrier, and depending on the outcome, we may offer a replacement or refund.

Incorrect Shipping Information

• Please ensure that the shipping address provided during checkout is accurate and complete. GemsRegion is not responsible for orders that are undeliverable due to incorrect or incomplete addresses.
• If you realize that the shipping information provided is incorrect, please contact us immediately. We will attempt to update the address before the package is dispatched, but we cannot guarantee changes once the order is in transit.

Damaged Shipments

• We take great care in packaging your order to ensure it arrives safely. However, if your package arrives damaged, please notify us within 48 hours of delivery.
• To expedite the resolution, please provide photos of the damaged packaging and items. We will work with the courier service to investigate and offer a suitable resolution, such as a replacement or refund.

Shipping to Multiple Addresses

• If you wish to ship items to multiple addresses, please place a separate order for each destination. Each order will be processed and shipped individually.

Contact Us

• If you have any questions or concerns regarding shipping, or if you need assistance with tracking your order, please contact our customer support team at:
  • Email: gemsregion@gmail.com
  • Phone: +91 98806 76181

At GemsRegion, we are committed to ensuring your orders arrive on time and in perfect condition. Thank you for choosing us for your gemstone needs!